Managing Up: Strategies for Direct Care and Administrative Support Staff

June 16, 2021 @ 2:00 pm – 4:30 pm
Minnesota Nonprofits

Common Good VT is pleased to partner with Minnesota Council of Nonprofits to make the following training available to Vermont nonprofits at a discounted rate (Code NCN):

Fee: $45 for MCN members / $65 for nonmembers

This workshop is for direct care and administrative support staff to improve communication with supervisors and organizational managers about the tools, resources, equipment, training, and other support needed to do their jobs well.

The current pandemic highlights the critical roles of direct care staff and support staff to individuals and families served and to health and human services providers. Direct care and support staff usually have the least ability to work remotely, thereby facing daily health risks. And the complexity of human needs and challenges faced by providers, in combination with changes made to respond to the pandemic, gives rise to significant stress, making work even more difficult for direct care and support professionals. If you work in direct care or administrative support, join your peers to discuss how to help your supervisor and your organization’s management understand what you and your coworkers need to operate at your best.

Learn to:

  • Develop skills to have productive dialogue and negotiate when you need to make changes to your schedule or require other flexibility.
  • Improve communication practices to recommend constructive changes to policies you think can be more employee-friendly, while still upholding organizational values.
  • Engage your supervisor to discuss training and professional development priorities for your short- and long-term goals.
  • Give your employer “first right of retention” and the opportunity to make a “match and exceed” counter offer, allowing the agency to retain your experience and organizational knowledge and avoid an extended job hiring process.
  • Advocate for the needs of your clients and consumers, whom you serve regularly and understand well, by sharing ideas and feedback on services, practices, and procedures.
  • Engage your program director in using direct care staff input to plan for shift coverage in ways that best protect health and safety.

Event Details

This event will have AI captions via Zoom’s transcription function. Please note that these captions are automatically generated by the computer software and may not always accurately transcribe what is said. If you need professional captioning, or have another accessibility accommodation, please email MCN’s program assistant with your request at least two weeks prior to the start of the event. Although we will attempt to meet all accessibility requests, late request may not be fulfilled.

This event is done in partnership with Common Good Vermont and the Maine Association of Nonprofits (MANP). Common Good Vermont and MANP members can register at the MCN member rate with instructions provided by their respective state association. Visit the Events and Registration FAQ page or contact MCN’s help desk for questions about registering.

Speaker Information

BSchueller HeadshotOwner and principal consultant Rebecca (Becky) Schueller has three decades of experience working with national, urban, and rural nonprofits, community groups, tribal organizations, and small businesses. In addition to 30+ years of management and leadership experience, Becky has served multiple community agencies in Chicago and the Bemidji area in board, committee, and consultant and training roles. She served as the primary staff member and resource development lead at three organizations for more than 25 years. Becky has trained 700 nonprofit, tribal, county, and school staff in the past three years. She worked her way through college as an administrative assistant and receptionist.