Working Bridges Resource Coordinator

PURPOSE OF POSITION:

The primary role of the Working Bridges Resource Coordinator (RC) is to provide on-site resource coordination for employees at their place of work. The RC meets with employees individually to assess their unique situations and coach them about community and employer resources to address life issues impacting work productivity and individual well-being. Developing trusting relationships with employees, managers, human resource staff, and community partners is the heart of RC work.

KEY AREAS OF RESPONSIBILITY:

The primary responsibilities of this position include, but are not limited to:

Resource Coordination

The Resource Coordinator assists employees in accessing available resources to resolve issues that directly or indirectly impact stable employment.
Deliver information and referrals to community resources in a one-on-one setting.
Provide listening support and an approach to problem-solving.
Develop trusted relationships with individuals the RC supports and community partners.

Program Communications and Administrative Support

Identify, develop, and deliver employee learning opportunities for various community resources.
Develop various outreach strategies intended to share supportive resources with employees.
Enter relevant data regarding contacts into the shared program database.
Deliver resource presentations in small group settings.
Participate in Working Bridges network development activities, including training sessions, innovation pilots, and representation at community meetings.
SUPERVISION
There are no direct supervisory responsibilities.

CONFIDENTIALITY/DISCRETION
A very high level of confidentiality and discretion is needed.

MINIMUM QUALIFICATIONS

1-3 years of demonstrated experience (professional or otherwise) in navigating community and state/federal resources.

Community Resource Specialist credential (required to earn the credential within one year of employment. On-the-job training is provided).

Financial Coaching credential (required to earn the credential within one year of employment. On-the-job training is provided).

Mental Health First Aid credential (optional to earn the credential within one year of employment. On-the-job training is provided).

Recovery Coach credential (optional to earn the credential within one year of employment. On-the-job training is provided).

COMPETENCIES

Innovative and creative approach towards problem-solving

Strong communication and active listening skills with the ability to communicate in an approachable and understandable way for diverse populations. Primary languages other than English are welcomed.

Organizational skills are necessary to manage multiple priorities, including complex employee resource needs, program responsibilities, and data collection/entry.

Demonstrated neutrality, objectivity, professionalism, and calmness under pressure in a work setting.

Proficient in Microsoft Office applications, including but not limited to Word, Excel, PowerPoint, Gmail, and Microsoft Teams.

CULTURE AND BENEFITS:

This position is based out of the Green Mountain United Way headquarters in Barre, VT. We actively foster an inclusive and welcoming culture and offer benefits including health, dental, and vision insurance; generous paid time off; 403B employee retirement; hybrid and flexible schedules; a robust wellness program; and paid holidays.

PHYSICAL/OTHER REQUIREMENTS

Valid driver’s license and personal transportation
Must be willing to work at GMUW headquarters office in Barre with options to work remotely part of the time
Travel to employer partners’ work sites in Washington and Northeast Kingdom counties. Mileage is reimbursed.
Background may be required for specific program roles and sites
Mobility includes regular sitting, frequent periods of standing, and walking

ABOUT THE COMPANY
Non-profit Organization. Established in 1975. 7-10 Employees

Green Mountain United Way’s mission is to build a stronger Northeast Vermont by ensuring every person’s health, education, and financial mobility in Caledonia, Essex, Orange, Orleans, and Washington Counties. Through our work, we increase the organized capacity to care for one another and improve the overall quality of life for all people in the communities we serve.

Green Mountain United Way values diversity, equity, and inclusion in our hiring practices and work. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, age, national origin, disability, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.