Receptionist

Are you passionate about providing exceptional service and working in a welcoming environment that respects the privacy, dignity, and individuality of our elderly residents?  The Converse Home in downtown Burlington is seeking a dedicated Full-Time Receptionist to join our team, where you will play a crucial role in maintaining a warm and supportive atmosphere for our residents, visitors, and staff.

Key Responsibilities:
Answer Phones & Direct Calls: Manage incoming calls and redirect them to the appropriate departments efficiently.
Customer Service: Greet and assist visitors, maintain a welcoming presence in the lobby, and engage politely with residents.
Document Preparation: Assist various departments with preparing correspondence, forms, and photocopying as needed.
List & Log Management: Maintain and update resident lists, emergency phone trees, and other important records. Distribute them to relevant departments.
Resident Assistance: Provide residents with information about appointments, newspapers, mail, etc., and redirect them to the appropriate staff when necessary.
Calendar & Schedule Maintenance: Assist in Managing the appointment calendar and transportation schedule using Outlook.
Resident Petty Cash Management: Assist the Business Office Director in maintaining resident petty cash accounts.
Safety & Security: Monitor residents at risk for wandering, track walker locations using air tags, and ensure the safe operation of the front door.
Chart Assembly: Prepare health charts and room labels for new residents or as requested.
Mail & Supply Management: Process incoming mail and monitor office supply inventory, making purchases on a weekly schedule or as needed.
Common Room Scheduling: Manage the appointment book for the use of common rooms for meetings and activities.
Lobby Cleanliness: Ensure the lobby and foyer are clean and welcoming.
Emergency Response: Notify the appropriate department or nurse in the event of a resident emergency or distress.
Doctor’s Orders: Fax Doctor’s orders for signatures and ensure they are returned within 15 days.

Qualifications:
Passion for Elder Care: A desire to work with the elderly, respecting their privacy, dignity, choice, independence, and individuality.
Team Player: Ability to work well with others and function effectively as part of a team.
Customer Service Excellence: Cheerful demeanor and excellent customer service skills.
Experience Preferred: Previous experience working with elders or individuals with memory loss is preferred.
Computer Skills: Proficiency in computer programs such as Word, Excel, Outlook, and internet search engines. Excellent overall computer skills.
Problem Solving: Ability to follow tasks to completion, including solving problems along the way.
Dependability: Reliable and consistent in performing duties.
Physical Requirements: Able to regularly lift up to 20 pounds and sit for long periods.

Education and Experience:
Relevant experience in a similar role is preferred but not required. Training will be provided for the right candidate.

Join our team and contribute to a caring and supportive community. Apply today to make a difference in the lives of our residents!
Send your resume to [email protected] or apply online at conversehome.com

Converse Home is an Equal Opportunity Employer