Food Shelf Associate

Upper Valley Haven

The Upper Valley Haven, Inc.

Position Description


Job Title:       Food Shelf Associate


Reports to:     Food Shelf Manager


Purpose:  The Food Shelf Associate assists the Food Shelf Manager to execute all the activities required in the oversight of a small but busy retail environment for food distribution. This includes inventory management, delivery and distribution both on and off campus, and supervision of the team and volunteers involved with accomplishing this service. Since the team is largely made up of volunteers this position includes orienting, supporting and providing consistent training for volunteers. The Food Shelf Associate will assist with moving food and materials and to professionally represent the Haven when picking up donations. The Food Shelf Associate is responsible for modeling the Haven values and principles within the organization and the community.


Performance Expectations


·       Demonstrate the values and mission of the Haven in all interactions in the community and on the campus;

·       Manage food distribution within the policy and practice choices made by the organization

·       Oversee Food Bank receiving and product placement

·       Work collaboratively as part of department team as well as the overall Haven team

·       Engage volunteers in delivery of services in keeping with Haven’s values and principles

·       Determine product placement for new products

·       Pick up and unload food and other donations from various sites and sources as needed and scheduled;

·       Load and deliver food and other items to other organizations as needed;

·       Manage movement of items into and out of off-site storage unit;

·       Organize and rotate onsite product;

·       Move materials around campus as needed;

·       Train new volunteers in current systems and procedures;

·       Supervise, assign tasks to and direct food shelf volunteers;

·       Perform other duties as asked.




·       Ability to manage operations with a flexible, positive, and growth mindset;

·       Ability to offer firm compassionate but firm guidance to volunteers and visitors;

·       Ability to demonstrate sound judgement and composure in stressful and urgent situations;

·       Interact comfortably with people from a wide range of social, economic, cultural and religious backgrounds;

·       Demonstrate commitment to social action on behalf of those in poverty;

·       Effective written and oral communication skills;

·       Strong organizational and decision-making skills;

·       High level of attention to detail;

·       Ability to balance several projects and activities at any one time;

·       Proficiency in Microsoft Office products and comfortable with web applications and databases;

·       Excellent driving skills and capacity to drive a box truck;

·       Ability to obtain DOT medical card

·       Valid driver’s license; driving record as specified in Vehicle Use Policy (2020)

·       Ability to lift 50 pounds routinely and repeatedly;

·       Ability to represent the Haven in the community.