Service Coordinator

Upper Valley Haven

We are seeking a qualified candidate to provide and coordinate outreach and support for individuals and families who are experiencing or are at risk of homelessness. Applicants should be empathetic, creative problem-solvers who thrive in a dynamic work environment. This position offers creative opportunities to work with local partners to aid community members in crisis. As a flexible and energetic member of the team, you will help individuals obtain and sustain permanent housing in a supported living environment. Field work is required as part of this position and takes place in the homes of the people supported. The position is full time, and some evening work may be required. The Upper Valley Haven is an EOE and offers professional development opportunities and clinical supervision from licensed clinicians.  Excellent salary and benefit package offered. The preferred candidate with have an MSW and considerable experience working with vulnerable populations and knowledge of resources in the community.

Job Title: Service Coordinator


Reports to:   Family Services Supervisor or Adult Services Supervisor


Purpose: Guide guests or visitors through the process of identifying strengths and vulnerabilities in their life situation; support them in designing a plan of services, and assist them in connecting with community resources so as to successfully address needs as rapidly as possible.


Job Functions:  Service Coordinators demonstrate an understanding of the complexities of poverty and people living in generational or situational poverty.  They have the skill to assess the strengths and barriers individuals and families have for maintaining permanent housing.  The primary function of service coordinators is to establish and maintain positive, supportive relationships with the individuals they serve.  They demonstrate skill in utilizing motivational interviewing techniques, the stages of change, and developmental trauma.  They effectively provide interventions consistent with the stage of change and severity of trauma individuals have experienced or are experiencing.

Service Coordinators have knowledge of various community services.  They maintain working relationships with community partners, and connect those they are supporting to needed services.  They work with people to complete releases of information, complete comprehensive assessments, develop goals in collaboration with the individuals they are working with, develop spending plans with them, and work to develop appropriate supports to people in the community. They are also responsible for maintaining appropriate weekly documentation of progress towards treatment goals. Community Service Coordinators develop plans with everyone who seeks assistance.  Shelter Service Coordinators help people to attain stable income and housing.  Aftercare Service Coordinators work to help people maintain their income and housing in the community for a period of no less than 12 months. Transportation of clients when necessary and when Per Diem Driver is unavailable.

Service Coordinators participate in bi-weekly team meetings.  They also come prepared to regular individual supervision, and attend agency wide functions and/or state/local meetings as required.


Qualifications:  Qualified candidates have an BSW or equivalent degree in human services required. MSW or equivalent is preferred. They exhibit flexibility, possess excellent time management skills, adapt easily to changing circumstances, effectively manage crisis situations, work well with diverse populations, work well independently yet knows how and when to seek help or support.  They also demonstrate good self-awareness, and practice self-care plans.

A valid driver’s license is required as well as driving record as specified in the Vehicle Use Policy (2020)

Candidates should email a letter of interest and resume to