Service Coordinator

  • Full Time
  • Orange County
  • Applications have closed

Website Upper Valley Services

Job Objective/Summary:

To ensure that each consumer is healthy, safe and actively learning through personalized supports that foster growth and choice. This is accomplished through working with staff and home providers to keep relevant, timely data in programmatic, medical and financial areas.

Job Responsibilities:

Provide individual support of an assigned caseload through coordination of clinical, residential, educational/vocational components; in addition to, development of a professional clinical relationship with the individuals served by Upper Valley Services, Inc., their families, guardians, community, and other human service agencies including the Department of Developmental and Mental Health Services. This requires the employee to be organized and disciplined with prioritizing tasks, record keeping, meeting deadlines, working independently, and communicating effectively. It also requires the employee to occasionally work non-traditional office hours including nights and weekends.

Essential Functions:

*Assess consumer situation and develop an appropriate plan of care with consumer input and agreement
*Assist consumers to gain/maintain access to available services and programs such as public benefits, health care, housing, legal services, etc.
*Coordinate the intake process, assuring all assessments and pre-admission requirements are completed, as well as, work with the family/guardian during the time of transition
*Coordinate and monitor all services provided to a consumer, including but not limited to health care and social services as well as the consumer’s own informal care network
*Monitor, reassess, and change a consumer’s care plan as needed and approved by the consumer per the Developmental Services policies and protocols
*Supervise residential programs and subsequently employed staff as assigned
*Participate in appropriate Agency, community, and State-wide committees, including the Agency Management Team
*Serve as the primary resource and liaison to Developmental Homes requiring regular home visits
*Transport consumers to appointments or other activities as necessary for case management and/or program requirements
*Oversee respite services provided to families (i.e., administration, communication, support, etc.) for assigned caseload
*Ensure all components of the Health and Wellness Guidelines of the Agency and the Division of Developmental Services are applied to the consumers of assigned caseload receiving residential services through Upper Valley Services, Inc.
*Maintain complete and accurate case records and reports and submit documents on a regular/timely basis
*Attend and coordinate required meetings and trainings
*Keep informed regarding regulatory changes and legislation affecting consumers
*Complete other duties as assigned

Education, Knowledge, Skills and Abilities:

*Bachelor’s degree preferred in Human Services or related field with at least 2 years of experience working with individuals with developmental disabilities and their families. Must be a Qualified Developmental Disabilities Professional (QDDP), or work under the direct supervision of a QDDP
*Ability to work independently, communicate and respond to emergency/stressful situations and emotional outbursts
*Ability to understand the need for and maintain consumer confidentiality
*Strong organizational skills, including the ability to prioritize and manage a caseload as assigned
*Ability to establish partnerships and work cooperatively with a wide variety of people and organizations, independently, and as part of a team
*Proficient computer skills with electronic health records, Microsoft Office, and other software programs
*Excellent written, oral, and listening skills
*A valid driver’s license, access to reliable transportation, insurance meeting the Agency’s standards, and ability to travel to meet the demands of assigned caseload


*Full time, 40 hours/week
*Annual Salary
*Benefits Eligible

Perks & Benefits:

*Flexible work schedule
*Comprehensive medical, dental, and vision plan through MVP, Delta Dental, and VSP
*Paid holiday, personal, sick, and vacation time
*403(B) Retirement Plan with agency match of contributions of up to 5%
*Life insurance
*Short & Long-term Disability Insurance
*Flexible Spending Account
*Dependent Care Account
*Wellness Program
*Tire Purchase Program
*Employee Assistance Program
*GradFin Student Loan Repayment Assistance