Programs Director

  • Full Time
  • Lamoille County
  • $76,000-$86,000 USD / Year

Website Green Mountain Support Service

Green Mountain Support Services’ (GMSS) Home and Community Based Services (HCBS)
Program Director demonstrates strong commitment to GMSS’ mission and person-centered
support and is a vital member of the agency’s senior leadership team. This position is
responsible for the effective planning, provision, monitoring, and documentation of HCBS
services across the agency’s Brain Injury, Developmental Services, and Adult Family Care
programs. The Program Director ensures compliance with agency, DAIL, and Medicaid
regulations. The Program Director exemplifies commitment to our mission and creates an
inspirational and collaborative work environment that reflects outstanding leadership, skillful
communication, and a focus on continuous staff development.


  • Provides regular, documented supervision to direct reports and ensures each has an
    annual retention and development plan. Direct reports include Program Managers, Intake
    Coordinators, AFC Specialist, Supported Employment Program Coordinator, and
    Systems Analyst.
  • Provides indirect and supportive supervision to other program staff including Service
    Coordinators, DSP Coordinator, and DSPs.
  • Provides ongoing guidance, coaching and support to program team staff to ensure that all
    work is conducted in accordance with agency policy and procedures, DAIL guidelines,
    and Medicaid regulations.
  • Ensures that service recipients, guardians/families, staff, contractors, and state partners
    receive prompt and complete responses to any questions or concerns.
  • Ensures that all service recipients have timely and complete person-centered service
    plans that comply with Medicaid and DAIL regulations.
  • Ensures the effective monitoring of service plans including but not limited to reporting by
    staff, plan monitoring and reviews, and timely updating of plans should needs or funded
    areas of support change.
  • Ensures participant’s service plan budgets align with current needs and are utilized as
  • Regularly monitors utilization data to ensure optimum service delivery and operational
  • Oversees participants’ budgets including review, modification, and reporting processes.
  • Ensures all staff report and document their work in accordance with agency policy and
    (DS only) encounter data submission guidance.
  • Oversees the agency’s intake processes.
  • Provides meeting facilitation support to program team staff as needed.
  • Reports departmental performance data as directed.
  • Provides administrative on-call support as assigned.
  • Approves all departmental procedures, processes, and forms, and communicates them
    effectively to the appropriate staff.
  • Ensures the effective scheduling, facilitation, and effectiveness of departmental meetings.
  • Collaborates actively with operational, quality, and clinical staff in support of operational
    effectiveness and efficiency.
  • Participates actively in weekly management and other leadership meetings.
  • Represents the agency to community partners.
  • Other duties as assigned by the Executive Director.

KNOWLEDGE AND EXPERIENCE: (Minimum education, experience, technical and
communication skill levels required to perform the essential functions of this position.)

  • BA or BS in Education, Human Services, or a related field.
  • Strong knowledge of Medicaid rules and DAIL regulations and procedures.
  • Organization, time management skills, and flexibility.
  • Prior experience working with individuals with intellectual and developmental disabilities.
    Strong attention to details.
  • Ability to develop trusting and supportive working relationships, and to inspire and
  • Ability to interact with a professional and pleasant demeanor.
  • Ability to provide strong supervision and hold employees accountable for their
  • Ability to maintain confidentiality.
  • Effective meeting facilitation skills.
  • Ability to mediate discussions involving disagreement and stress.
  • Effective computer skills including Microsoft 365.
  • Over 5 years of supervisory experience with demonstrated success.

Benefit package includes flexible schedule, generous paid time-off; comprehensive health, vision, and dental insurance plans; retirement savings including employer match; opportunities
for professional development; a fantastic team environment and much more.
Location: Hybrid, based out of Morrisville, VT
Compensation: $76,000 – 86.000

To apply for this job please visit