Program Director – Mental Health Urgent Care

Website Howard Center

This position is responsible for leadership in implementing, operating, and sustaining the Mental Health Urgent Care program in partnership with Community Health Center, Pathways and University of Vermont Medical Center. This includes all aspects of service delivery and client care, budget management, and quality improvement.

As a senior leader, the program director maintains community stakeholder relationships and guides program policy to support the needs of clients, staff, and programs in our system of care.


  • Provides leadership to the departments within the program; ensures day to day operations
  • Supervises the leadership team and other key program staff
  • Liaison with UVM MC and other community partners related to transitions of care and decreasing ED utilization
  • Maintains public relations, including outreach and marketing materials
  • Promotes values of client-centered care, respect, inclusion, diversity and the de-stigmatization of mental health and substance use treatment and support
  • Upholds a culture of quality assurance and process improvement in service delivery, including regular data collection, and internal and external reporting
  • Represents the program in internal and external meetings and forums
  • Oversees partnership agreements, payments, data tracking, and budget management.


  • Master’s degree in social work, counseling, or psychology
  • Five years’ experience in related field including mental health crisis and/or clinic setting
  • Three years of supervisory, management and/or leadership experience with proven client services, supervisory and program oversight experience
  • Clinical Licensure in Vermont required


  • Full Time
  • Exempt
  • We offer a competitive salary commensurate to experience


  • Generous time off starting at 36 days of combined time off per year for full-time employees (and increasing with years of service); pro-rated for positions 16 hours or more
  • Comprehensive BCBS Medical with 80% agency-paid premium support for individuals, couples, and families (pro-rated for part time). This Point of Service Plan features no deductible.
  • Two Dental options through Delta Dental
  • Vision Insurance
  • Employer 401(k) contributions
  • Employer Paid Life, AD&D, Short Term and Long Term Disability insurance
  • Medical & Childcare Flexible Spending Account
  • Childcare Stipend
  • Employee Assistance Program
  • Employee referral program with financial payment
  • Discounted online undergraduate/graduate courses through Champlain College truED
  • Award-winning workplace wellness program including physical fitness groups for staff, financial wellness incentives, and ongoing workplace wellness advocacy and education
  • Voluntary benefits from local/international businesses: discounted gym memberships, mobile phone service, ski/snowboard passes, auto/home insurance, and more!
  • Employee referral and sign on bonus is subject to Howard Center policy.

Our Values: Clients are at the heart of our decision making. We are committed to individual and collective well-being and success. We are responsible stewards of the resources entrusted to us. We are steadfast in our practice and pursuit of excellence.

Howard Center is proud to be an Equal Opportunity Employer. The agency’s culture and service delivery is strengthened by the diversity of its workforce. Minorities, people of color, LGBTQIA and persons with disabilities are encouraged to apply. EOE/TTY. Visit “About Us” to review Howard Center’s EOE policy.

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