Health Care Assistant/ Medical Assistant

Website Planned Parenthood of Northern New England

Planned Parenthood of Northern New England (PPNNE) is seeking candidates for several full time, 30 – 37.5 hours/ week, Health Care Associate (HCA) positions. Openings in our Burlington, Barre, St Johnsbury and White River Junction Health Centers.  This role will report to the Health Center Site Manager. HCAs perform a variety of tasks divided between the front desk administrative areas and providing clinical support. HCAs play a vital role for PPNNE to provide excellent healthcare to our loyal and supportive population.

Set tone for experience by welcoming patients to the health center upon arrival.
Assist patients in financial screening, understand our fee schedule information, and assess eligibility for state funded insurance plans and/or other programs
Check patients in and out, confirming all charges are accurate and insurance is billed, or charges processed, as appropriate
Triage phone calls on behalf of clinicians and other medical providers including the Site Manager; providing clear documentation in patient chart or in the appropriate area
Familiarity and demonstrated compliance with standardized front desk procedures and policies
Understand Practice Management and Electronic Health Record (EHR) software programs to effectively assist patients with any billing, scheduling, or payment questions
Be mindful of current and future schedules, patient access/demand, and communicate with Site Manager and team around needs and concerns.
Monitor patient flow – be aware of waiting room activity, keep patients in the loop about wait time, and work with clinical team to ensure quality and efficient care is provided
Perform day-to-day and quarterly administrative duties such as answering the telephone, scheduling appointments, opening and distributing mail, completing prior authorizations, records releases, and completing day-end procedures such as preparing deposit and balancing cash drawer.
Monitor health center space to ensure that it is clean, well-organized and uncluttered
Support Site Manager with general health center tasks, including receiving inventory, receive and process incoming faxes, review health center phone messages, laboratory administrative duties (e.g. spore testing, temperature logging, and lab shipments) and other duties as assigned by Site Manager.

Familiarity and demonstrated compliance with standardized clinical workflows, procedures, and policies
Willingness to learn and accurately perform a variety of medical services including venipuncture, injections, and vital signs
Perform counseling, screening, education, and informed consent for all PPNNE services in accordance with PPNNE values and service standards
Offer, perform, and document appropriate lab testing in accordance with PPNNE procedures and processes
Comply with medical documentation practices
Provide clinical and administrative support to Clinicians and Providers as requested and independently as needed
Clean and restock exam rooms each day
May perform certain laboratory tests/procedures and/or ultrasonography after appropriate training and privileging process has been completed.

Ideal candidates will have experience working with people from diverse ethnic, linguistic, socioeconomic and cultural communities, as well as a demonstrated commitment to diversity, equity and inclusion and the intersection with health and social justice
Commitment to customer service and satisfaction
High School Degree or Equivalent
Knowledge of and comfort with all services provided by PPNNE
Commitment to team centered patient care
Flexibility, initiative, creative thinking, and a willingness to learn and jump in
Ability to maintain close attention to detail throughout workday
Good typing, filing, and basic administrative skills
Good basic language and math skills
Basic computer skills including the ability to key stroke for up to 2 hr.
Ability to operate all normal office equipment
Ability to travel within PPNNE affiliate for training or meetings as appropriate

The range of pay for this position is $18.21/hr – $25.92/hr.  Access to benefits are available including health, dental, vision insurance, paid time off and retirement fund.
Interested applicants please submit a cover letter and resume by visiting our website at

The Health Care Associate role in Vermont at PPNNE is represented by the AFT union.

Planned Parenthood of Northern New England welcomes diversity & is an Equal Opportunity Employer
CNA, Certified Nursing Assistant, LNP, MA

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