Volunteer Management

Thank you to National Council of Nonprofits for Sharing: 

Volunteers are a tremendous resource for charitable nonprofits. Absent volunteers, many charitable nonprofits would not be able to conduct programs, raise funds, or serve clients. The vast majority of board members who serve on charitable nonprofits’ boards are volunteers.

Find opportunities to volunteer for United Way, our programs and in partner organizations throughout our community.

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Practice Pointers for managing volunteers

Managing volunteers is similar to managing paid staff, except that volunteers don’t expect to be compensated for their services. However, they do expect to be treated with respect, trained (as needed), supervised, and provided with feedback, and rewarding experiences.

Some nonprofits only engage a few volunteers a year – others several hundred volunteers each day! The extent to which your nonprofit relies on volunteers will determine how extensive a “volunteer program” is needed at your nonprofit.

Thinking about using pro bono skilled volunteers? Prepare your nonprofit for success with pro bono and skilled volunteers using the Readiness Roadmap.

Rather than building a volunteer management program from scratch, why not collaborate with another nonprofit or tap into existing volunteer programs in your community, or “share” a volunteer program coordinator?

All the steps nonprofits take to ensure the “right fit” in the workplace for paid staff apply equally to volunteers. Many nonprofits screen volunteers (some even conduct background checks on volunteers). Orientation programs for volunteers are common, as are recognition programs that reward volunteers for their service. Many nonprofits adopt written policies that apply specifically to volunteers and find that providing volunteers with a “volunteer handbook” is useful.

Data on Volunteers

The Bureau of Labor Statistics used to publish an annual report sharing data on the number and demographics of Americans volunteering in their communities. The Corporation for National & Community Service also publishes an annual report: Volunteering in America. The value of volunteer time is calculated hourly and by state each year (Independent Sector).

Tools for Managing Volunteers


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