Shelter Operations Director

Website Humane Society of Chittenden County

The Shelter Operations Director is responsible for the day-to-day operations of HSCC’s animal care, customer care, and shelter services activities. In collaboration with our operational management team and the Medical Clinic Director, the Shelter Operations Director will work to ensure that animals move through our system efficiently and that each animal receives the care it needs during its stay. The position of Shelter Operations Director includes administrative, supervisory, and personnel duties as well as hands-on shelter work (including direct animal care and handling) as needed. The Shelter Operations Director is charged with keeping an eye on the “big picture” in an effort to ensure efficiency, a high standard of care for our animals, our customers and a positive and productive workplace for our staff.

– Convene shelter management regularly to address daily, short term, and long term needs
– Supervise, provide direction to, and support operational management team
– Compile and report shelter statistics and data trends (i.e. intakes, adoption, euthanasia, etc.)
– Assist in the development and implementation of operational and organizational policies
– Create, in a timely manner, and effectively manage the weekly staff schedule
– Oversee the hiring, evaluation, supervision, and dismissal of animal care and adoption staff and management staff
– Address and resolve personnel disputes, requesting support from the President & CEO and Human Resources as needed
– Process bi-weekly timesheets for submission to Finance & Administration Director
– Assist with development/management of annual budget in relation to shelter revenue and expenses
– Attend board meetings and present shelter related information to members as requested by President & CEO
– Create ShelterLuv staff user accounts and update account permission when needed, act as key person for ShelterLuv database including trouble shooting
– Other responsibilities as directed

– Lead rounds meetings as necessary
Manage training of the Animal Care and Customer Care Managers
– Supervise special animal care programs such as Good Neighbor Program; adoption events; foster program; transport program; animal control contracts
– Work with Humane Investigator and Animal Care Manager to accommodate relinquished and seized animals
– Oversee and ensure the cleanliness and orderliness of the facility at all times
– Manage facility maintenance needs and ensure facility and equipment are functional and safe
– Supervise volunteers in collaboration with managers and Director of Volunteer & Community Outreach
– Maintain supply inventory either directly or by delegation (including adoption/animal care related supplies)
Maintain, update, and implement standard operating procedures (SOPs)
– Assist with the cleaning, feeding, of shelter animals when emergency support is needed
– Assist with adoptions and intakes as needed
– Assist Customer Care Manager in responding to dissatisfied visitors/callers as needed
– Other responsibilities as directed by CEO

– Bachelor’s degree and a minimum of four years management experience, including budgetary and staff supervision, in animal welfare or a similar field, preferably a not-for-profit and animal welfare organization. Previous experience may be accepted in lieu of a degree where appropriate
– Proven ability to communicate effectively orally and in writing
– Strong organizational, planning, and critical thinking skills
– Demonstrated ability to gather and analyze facts, devise solutions and implement plans
– Excellent interpersonal and supervisory skills
– Ability to work well under pressure and in intense and emotional situations on a daily basis
– Integrity and honesty in dealing with all facets of position
– Adept and flexible multi-tasking abilities
– Advanced computer and phone literacy
– Knowledgeable in animal care and commitment to animal welfare
– Upbeat, friendly, and outgoing personality
– Willingness to: work as a team member, pitch in as needed, and have fun

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