Resident Manager

Website Steps to End Domestic Violence

Position Description

Position Title: Resident Manager Full-Time/Non-Exempt

Job Responsibilities: The Resident Manager ensures a shelter environment that is safe, empowering, and supportive for service users. They will live in an apartment on site and respond to the after hours needs of the 21 households living in the shelter.

Essential Functions:
Be reasonably available to service users from 5pm to 10pm and 7am to 9am, and for emergencies from 10pm to 7am
Respond to service user and building emergencies and call appropriate support when necessary
Coordinate room turnover and all shelter move ins and outs with the Housing Coordinator
Assist in the cleaning and restocking of units in between stays
Orient new shelter residents to the building on arrival
Foster a supportive community in the shelter by maintaining confidentiality and professionalism
Maintain regular communication with the Housing Coordinator on after hours shelter activity
Communicate with after-hours maintenance staff about urgent issues as they arise
Attend weekly shelter team meetings
Document interactions with service users in the database
Perform other duties as needed, assigned, and directed

Organizational Responsibilities:
Share responsibility for anti-racist, multi-cultural organizational perspective and Steps to End Domestic Violence’s social change mission
Participate in hotline coverage rotation, including after hours
Participate in weekly all-staff meetings, and supervision meetings with supervisor
Participate in Agency wide training and events, as appropriate
Participate in performance evaluations and annual program planning

Supervisory Responsibilities:
No supervisory responsibilities.

Minimum of high school diploma or equivalent.

Working Conditions:
Working and living in a domestic violence emergency shelter
Varied hours and varied days required

Knowledge, skills and abilities:
Knowledge of the causes and effects of domestic violence and related safety issues
Basic computer skills, including Google Suite, Microsoft Office
Ability to learn or experience with the Osnium database
Demonstrated ability to support people in conflict resolution and through crisis situations
Excellent verbal and written communication skills
Willingness to work flexible hours, as this role is primarily weekends and evenings

The compensation includes $15 an hour plus benefits and housing in a one-bedroom apartment, utilities included.

Please send the employment application on the website along with copies of your resume and cover letter explaining your experience and interest to No phone calls please. Incomplete applications will not be considered.

To apply for this job email your details to